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Crisis Hotlines & Community Resources

The following Crisis Hotlines and Community Resources are available to individuals and families in need living in Stony Plain, Spruce Grove and Parkland County. Click on a category to view the resources available.

Community Resources

There are several community resources in the Stony Plain, Spruce Grove and Edmonton Area able to help families and individuals in times of crisis. While not all are available 24/7, they may assist in the healing process following a traumatic occurrence. 

General Assistance

  • Community and Social Services Help Line - 211
  • Health Link Alberta - 811
  • Emergency Assistance - 911
  • Children and Family Services Stony Plain - 780-963-9424
  • Children and Family Services Spruce Grove - 780-962-7635
  • Social Services (Emergency After Hours Line) - 780-644-5135
  • Westview Health Centre (Stony Plain Hospital) - 780-968-3600
  • Child Intervention Services - 780-422-2001
  • Parkland RCMP - 825-220-2000
  • Poison Control - 1-800-332-1414
  • Provincial Abuse Hotline - 1-855-443-5722
  • Victim Services Advocates (Stony Plain) - 780-968-7272

Counselling

Counselling for Children

Grief Counselling Programs

FCSS Counselling - Spruce Grove & Stony Plain

  • Caring Friends Bereavement Support Group - 780-963-8583
  • Exploration Through Grief Program - 780-963-8583
  • Journey Through Grief and Mourning - 780-963-8583
  • Living with Loss to Suicide - 780-962-7583

Walk-In Counselling Services

These services offer a 50-minute, solution-focused, single therapy session on a first-come-first-served basis with a focus on exploring specific issues and possible solutions. Please call ahead to determine wait times.

Ages 5-17

  • Northgate Mental Health Clinic (#2020, 9499 137 Ave, Edmonton) - 780-342-2700
  • Rutherford Mental Health Clinic (#202, 11153 Ellerslie Rd, Edmonton) - 780-342-6850
  • St. Albert Mental Health Clinic (30 Sir Winston Churchill Ave, St. Albert) - 780-342-1370
  • Leduc Clinic (4906-49 Ave, Leduc) - 780-986-2660

Ages 18+

  • ACCESS 24/7 - 780-424-2424 (Option 1)

Additional Counselling Services

Crisis Hotlines

Most of these services are available 24/7 to both families and individuals in need. Click on the name of each service to learn more about it. Always call 9-1-1 if someone is in immediate danger.

Provincial Abuse Line

If you suspect an Albertan is being abused or neglected and don’t know where to turn for help, call the centralized abuse line. You will be connected to resources, supports, services and referrals to address your concern.

Phone: 1-855-4HELPAB (1-855-443-5722)

Addiction & Mental Health Access (24/7)

Addiction & Mental Health Access provides telephone support, in-person assessment, crisis outreach, and patient stabilization at any time of day or night.

Phone: 780-424-2424 (Option 2 for Crisis Response)

Bullying Helpline (24/7)

Bullying is repeated mean, cruel, hurtful behaviours done on purpose by someone with more power. It can be verbal, physical, social and/or online. Call the helpline for 24/7 support. Chat support is also available daily from noon-8pm, MST.

Phone: 1-888-456-2323

Child Abuse Hotline (24/7)

If you have reason to believe a child is being abused or neglected by their parent or guardian, please contact the Child Abuse Hotline to discuss your concerns.

Phone: 1-800-387-KIDS (5437)

Child & Adolescent Mental Health: Crisis Line & Mobile Response Team

Offers support by phone to children and teens during a crisis. Provides these services:

  • Assesses children’s needs
  • Offers information about community services for children and their families
  • Offers support
  • Teaches about mental health problems
  • Makes referrals to healthcare providers if needed
  • Arranges home assessments if needed
  • Provides links to follow-up care if needed
  • Allows access to a child psychiatrist 
Phone: 780-407-1000

Distress Line (24/7)

We are available to talk anytime – 24 hours a day, 7 days a week, 365 days a year. Crisis doesn’t take time off, so neither do we. When you make a call to Distress Centre, you will always get an answer, an open mind and a caring ear.

Phone: 780-482-4357

Family Violence Helpline (24/7)

Family violence includes physical, verbal, emotional, financial and sexual abuse, neglect, stalking or being kept from seeing other people or forced to stay in one place. 24/7 help is available by phone. Those in need may also connect with trained staff and counsellors through online chat, available daily from 8am-8pm.

Phone: 310-1818

First Nations and Inuit Hope for Wellness Help Line (24/7)

Provides immediate, culturally competent, telephone crisis intervention counselling support for First Nations and Inuit, 24 hours a day, seven days a week. Counsellors can also work with callers to identify follow-up services they can access. Counselling is available in English and French and, upon request, in Cree, Ojibway, and Inuktuk.

Phone: 1-855-242-3310 (Toll Free)

Kickstand Connect

Youth aged 12 to 25 and their parents or caregivers needing mental health and wellness support can access a new virtual clinic, Kickstand Connect, for free and without a healthcare card. Through an online portal and mobile app, the clinic offers individual counselling appointments with trained healthcare professionals and a safe space for group sessions. Youth can access same-day and pre-booked appointments (up to a week in advance) with a mental health or substance use professional, peer support worker, or employment specialist. They can also sign up to participate in group activities and workshops. Kickstand Connect has no waiting list and does not require any form of payment.

Kids Help Phone (24/7)

Kids Help Phone is Canada’s only 24/7, national support service. They offer professional and confidential counselling, information and referrals, and volunteer-led, text-based support to young people in both English and French.

You can connect with them by phone, text or live chat, whenever you want, however you want.

Phone: 1-800-668-6868
Text: Text CONNECT to 686868
Live Chat: kidshelpphone.ca

Kids Kottage (24/7)

The Crisis Nursery offers emergency respite to families in crisis by admitting their infants and children up to 11 years of age for up to 72 hours, free of charge.

Phone: 780-944-2888

Mental Health Help Line (24/7)

This help line provides toll-free, 24/7 confidential and anonymous telephone service for Albertans with mental health concerns. Callers can get information about mental health programs and services, and be referred to other agencies if necessary.

Phone: 1-877-303-2642

Seniors' Abuse Help Line (24/7)

Provides confidential, non-judgmental, and short-term crisis intervention, emotional support, and resources to those who are experiencing or concerned about someone else experiencing senior abuse.

Phone: 780-454-8888

Sexual Assault Centre of Edmonton

The Sexual Assault Centre of Edmonton (SACE) exists to support people impacted by sexual violence and engage communities to promote respect and uphold a culture of consent.

Phone: 780-423-4121

Online Resources

These websites provide valuable information to both families and individuals in need. Click on the name of each site to visit it. Always call 9-1-1 if someone is in immediate danger.

Alberta Health Services

Access information regarding substance use, self-harm, or other mental health concerns through this site. Alberta Alcohol and Drug Abuse Commission (AADAC), now part of Alberta Health Services, provides excellent information about resources, prevention and treatment of drug and alcohol abuse.

Anxiety Canada

Anxiety Canada is a registered charity and non-profit organization that was established more than twenty years ago to raise awareness about anxiety, and to support access to proven resources and treatment. They have developed the award-winning free MindShift™ CBT app for iOS and Android devices, which helps Canadians manage anxiety using scientifically proven strategies.

Canadian Mental Health Association

The Canadian Mental Health Association provides advocacy, programs and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive.

AlbertaQuits

AlbertaQuits can help you quit smoking. Whether you're considering quitting smoking, or have already made the decision to quit, the help you need is right here.

Stop Abuse in Families (SAIF) Society

SAIF provides services to those who have experienced and/or witnessed family violence and abuse, striving to accommodate all those in their service area who come seeking support, advocacy, and/or education. 

Suicide Prevention

Alberta Health Services has compiled numerous resources to help individuals recognize warning signs of suicide and to provide aid to those in distress.

Wellness Network

Wellness Network Edmonton strives to improve individuals' emotional well-being, helping them achieve positive self-esteem, satisfying relationships and resilience to meet life's challenges.

 

Pandemic / COVID-19 Support

The following resources have been developed specifically to help those in need during the COVID-19 pandemic. Click on the name of each service to learn more about it. Always call 9-1-1 if someone is in immediate danger.

Text4Hope

Text4Hope is a free Alberta-based service providing three months of daily Cognitive Behavioural Therapy (CBT)-based text messages written by mental health therapists. This evidence-based tool helps people identify and adjust the negative thoughts, feelings and behaviours a pandemic might be expected to provoke.

Text: COVID19HOPE to 393939

Help in Tough Times

Alberta Health Services has compiled a variety of resources to help those experiencing increased stress due to the COVID-19 pandemic - including tips for discussing this situation with children.

Visit: https://www.albertahealthservices.ca/amh/Page16759.aspx

HelpSeeker

Are you or someone you care about struggling? HelpSeeker connects you to thousands of community, health and social services with a click of a button.

Visit: https://helpseeker.org

General Warnings

13 Reasons Why - TV Drama Content Warning for Parents

Recently, Netflix released Thirteen Reasons Why (13RY), a series based on the book by Jay Asher originally published in 2007. The series is a fictional story that is meant to be a cautionary tale. It tells the story of a high school student who experiences a series of terrible events - many of which are perpetrated by her classmates and friends. Hannah has died by suicide, but before she died, she made a series of tapes explaining what each person in her circle has done to hurt her. Each episode tells one part of the story focused on a painful event and interaction.

The Canadian Centre for Threat Assessment and Trauma Response issued a content warning for the series and cautioned those considering viewing it. This TV drama is not part of the curriculum on Mental Health and Suicide prevention and is not used in Parkland School Division classes.

For those parents looking for more resources to talk to their children who may have already viewed or are considering watching this series, check out the Talking Points developed by the Suicide Awareness Voices of Education (SAVE) and Jed Foundation.